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关于《铁路旅客运输服务质量》标准专家解读
发布时间：2020-10-26 00:00
来源：国家铁路局
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<!--<$[信息内容]>begin--><!--ZJEG_RSS.content.begin--><meta name="ContentStart"><div class="Custom_UnionStyle"><div> 国家铁路局组织编制的国家标准《铁路旅客运输服务质量 第1部分：总则》（GB/T 25341.1-2019）和《铁路旅客运输服务质量 第2部分：服务过程》（GB/T 25341.2-2019）已于2020年7月1日正式实施。原《铁路旅客运输服务质量 第1部分：车站》（GB/T 25341.1-2010）和《铁路旅客运输服务质量 第2部分：列车》（GB/T 25341.2-2010）同时废止。新标准贯彻以人民为中心，突出人性化服务理念，以旅客需求为关注焦点，通过系统整合设计，形成车站、列车的完整服务链；从铁路行业管理的角度，对铁路客运票务服务、进站服务、候车服务、站台服务、行李运输服务、列车服务和出站服务等提出了统一要求；采用可量化指标，提高了标准的科学性、可操作性和实施一致性。新标准的实施将进一步提升铁路旅客运输服务质量，满足旅客运输服务质量的新要求，提高铁路旅行的舒适性和出行体验。国家铁路局有关专家就两项标准解读如下：</div> <div> <b>1．颁布新《铁路旅客运输服务质量》国家标准的背景是什么？</b></div> <div> 原国家标准《铁路旅客运输服务质量 第1部分：车站》《铁路旅客运输服务质量 第2部分：列车》自2010年颁布实施以来，对提升铁路旅客运输服务质量、提高旅客满意度起到了重要作用。但是，近年来随着我国铁路实行政企分开改革，高速铁路大规模投入运营，铁路快速发展和人民群众对铁路客运服务的新需求，对旅客运输服务质量提出了新的要求，主要包括：</div> <div> 第一，随着我国逐渐步入服务经济时代，党中央、国务院高度重视服务质量工作。2012年国务院印发《质量发展纲要（2011-2020年）》，提出“服务质量满意度提升工程”，要求根据生产性和生活性服务业的不同特点，建立健全服务标准体系和服务质量测评体系。2017年11月国家发展改革委、交通运输部、国家铁路局、中国铁路总公司联合印发《关于印发<铁路“十三五”发展规划>的通知》（发改基础〔2017〕1996号）,将改善铁路运输服务作为铁路行业“十三五”时期工作的重点任务，并对修订完善铁路旅客运输服务质量标准体系提出了明确要求。</div> <div> 第二，2013年实行铁路政企分开改革后，铁路旅客运输工作面临着一些约束条件和更多发展机遇。根据国家铁路局发布的铁路运输企业准入许可名录，除国铁集团及其控股子公司外，办理旅客运输的铁路运输许可企业有16家。政企分开加大了市场化经营的力度，使铁路旅客运输服务提供主体日趋多元化，为保证我国铁路旅客运输的服务质量，亟需更加科学适用的服务质量标准提供有力支撑。</div> <div> 第三，近年来，新技术广泛应用于铁路旅客运输领域，给铁路旅客运输组织带来了巨大变化。互联网和手机移动票务系统、客户服务中心系统全面开通，电子动态引导、自动售取票、信息自助查询终端、自动检票闸机等自动化、人性化设施大量投入使用，在提升铁路旅客运输服务的工作效率，减轻服务人员负担的同时，也为铁路旅客运输服务组织带来了新挑战和新机遇。相应地，对新系统和新设备提出的新要求也需要纳入铁路旅客运输服务质量标准中。</div> <div> <b>2．《铁路旅客运输服务质量》国家标准的修订原则是什么？</b></div> <div> 一是科学性。通过广泛、深入的调研，运用综合服务蓝图分析法、服务标准要素分析法、舆情分析法、利益相关者分析法、对标分析和统计分析等科学方法和手段，确保标准内容符合实际需求。二是可操作性。标准内容清晰、准确、可判定，指标尽量量化，提高标准在实施中的一致性，使服务组织和人员明确服务质量目标和服务要求，便于在工作中执行。三是均衡性。运用利益相关方分析法，采用问卷调查、焦点小组座谈会等方式，考虑标准使用相关方的需求和均衡性，包括行业监管部门、服务提供者、消费者协会等。四是前瞻性。增加了在铁路旅客运输服务质量管理中具有前瞻性的理念和要求，如可持续发展和绿色运输的要求，使标准具有一定的先进性和指导性，推动铁路旅客运输服务质量提升。</div> <div> <b> 3．新标准有哪些突出特点？</b></div> <div> 新标准深入贯彻落实十九大以人民为中心的发展思想，按照《铁路“十三五”发展规划》对铁路运输服务的要求，坚持以人为本的服务理念，设计了系统完整的服务链条和科学量化的服务指标。</div> <div> （1）贯彻人性化服务理念，以旅客需求为关注焦点</div> <div> 根据铁路旅客运输服务质量调查数据，公众对铁路售票服务最为关注，其他超过关注平均值的依次为铁路运输安全性、铁路晚点、铁路餐饮服务、铁路服务态度、铁路出行舒适度、铁路站车秩序。针对这些重点内容在新标准中提出了相应的要求。</div> <div style="text-align: center;"><img src="W020220420160310258573.jpg" style="border-width: 0px;" alt="" oldsrc="W020220420160310258573.jpg" /></div> <div> （2）系统整合设计，形成车站、列车的完整服务链</div> <div> 在铁路政企分开的形势下，铁路旅客运输服务的承担主体是铁路旅客运输服务企业。一方面，影响服务质量的总体层面要素，包括服务提供者、合同、服务沟通、供方管理等。国际标准化组织和国际电工委员会共同发布的76号指南《服务标准的编写——考虑消费者需求》（ISO/IEC GUILD 76《Development of service standards-Recommendations for addressing consumer issues》）中提出的服务标准十二要素，包括服务提供者、供方、职员、顾客、合同、服务环境、服务设备、支付、交付、服务沟通、服务结果、补救措施。通过对国际、国内其他行业服务质量标准的分析也可以看出，服务标准的十二要素已经广泛应用于服务标准的研制中，这些为铁路旅客运输服务质量标准框架提供了参考依据。另一方面，系统整合铁路旅客运输服务流程，从票务、进站、安全检查、候车、检票、站台乘降到出站，形成了车站和列车的完整服务链。</div> <div> （3）站位铁路行业层面，提出统一要求</div> <div> 铁路旅客运输服务质量标准从铁路行业管理的角度，对铁路客运票务服务、进站服务、候车服务、站台服务、行李运输服务、列车服务和出站服务等提出了统一要求，不再对企业内部分工、细节作业、内部操作管理等内容做具体要求。</div> <div> （4）采用科学方法，条款可衡量指标可量化</div> <div> 采用综合服务蓝图分析法、服务标准要素分析法、舆情分析法、对标分析和统计分析等科学方法，设置公交接驳换乘距离、服务设施设备完好率、视频监控录像保存时限、候车室温度、多媒体广告音量限值和亮度等可量化衡量的指标，提高了标准的科学性、可操作性和实施一致性。主要量化指标见表1和表2。</div> <div style="margin: auto;"><p class="MsoNormal" align="center"><b><span style="mso-font-kerning:0pt">表<span lang="EN-US">1</span>：《铁路旅客运输服务质量 第<span lang="EN-US">1</span>部分：总则》量化指标<span lang="EN-US"><o:p></o:p></span></span></b></p> <table class="2" border="1" cellspacing="0" cellpadding="0" width="0" style="width: 80%;margin: auto;border-collapse: collapse;mso-table-layout-alt:fixed;border:none;mso-border-alt:solid windowtext .5pt; mso-yfti-tbllook:1184;mso-padding-alt:0cm 5.4pt 0cm 5.4pt"> <tbody> <tr> <td width="93" valign="top" style="width:69.85pt;border:solid windowtext 1.0pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><b><span style="m">指标项<span lang="EN-US"><o:p></o:p></span></span></b></p></td> <td width="82" valign="top" style="width:61.4pt;border:solid windowtext 1.0pt; border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><b><span style="m">指标值<span lang="EN-US"><o:p></o:p></span></span></b></p></td> <td width="70" valign="top" style="width:52.6pt;border:solid windowtext 1.0pt; border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><b><span style="m">条款号<span lang="EN-US"><o:p></o:p></span></span></b></p></td> <td width="308" valign="top" style="width:230.95pt;border:solid windowtext 1.0pt; border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><b><span style="m">正文条文<span lang="EN-US"><o:p></o:p></span></span></b></p></td> </tr> <tr> <td width="93" valign="top" style="width:69.85pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">安全培训合格率<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">100%<o:p></o:p></span></p></td> <td width="70" valign="top" style="width:52.6pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">4.1.2<o:p></o:p></span></p></td> <td width="308" valign="top" style="width:230.95pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">铁路运输企业应按照国家规定设置安全设施设备，作用良好，配备相应安全人员并进行安全知识技能培训，培训合格率应为<span lang="EN-US">100%</span>。<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="93" valign="top" style="width:69.85pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">公交接驳换乘距离<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">300m<o:p></o:p></span></p></td> <td width="70" valign="top" style="width:52.6pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">4.3.3<o:p></o:p></span></p></td> <td width="308" valign="top" style="width:230.95pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">车站应与城市公共交通合理衔接，车站主要出入口与城市公共交通站点换乘距离宜不大于<span lang="EN-US">300m</span>，满足旅客集散需求。<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="93" valign="top" style="width:69.85pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">服务设施设备完好率<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">98%<o:p></o:p></span></p></td> <td width="70" valign="top" style="width:52.6pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">4.5.1<o:p></o:p></span></p></td> <td width="308" valign="top" style="width:230.95pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">铁路运输企业应为旅客提供使用方便、数量适宜、功能良好的服务设施设备，同类服务设施设备完好率不低于<span lang="EN-US">98%</span>。<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="93" valign="top" style="width:69.85pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">投诉受理时限<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">3</span><span style="mso-bidi-font-size: 10.5pt;">个工作日<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="70" rowspan="2" valign="top" style="width:52.6pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">8.2.3<o:p></o:p></span></p></td> <td width="308" rowspan="2" valign="top" style="width:230.95pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">铁路运输企业应在车站和列车醒目位置公布投诉处理渠道，对每件投诉有记录，在接到投诉后<span lang="EN-US">3</span>个工作日内答复受理情况，<span lang="EN-US">10</span>个工作日内告知实质性处理结果。<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="93" valign="top" style="width:69.85pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">投诉答复时限<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">10</span><span style="mso-bidi-font-size: 10.5pt;">个工作日<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="93" valign="top" style="width:69.85pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">企业服务质量自我评价频次<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">1</span><span style="mso-bidi-font-size: 10.5pt;">次<span lang="EN-US">/</span>年<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="70" valign="top" style="width:52.6pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">9.2<o:p></o:p></span></p></td> <td width="308" valign="top" style="width:230.95pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">铁路运输企业每年应至少开展<span lang="EN-US">1</span>次服务质量评价，并对发现的问题进行原因分析和整改，不断提升服务质量。<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> </tbody> </table> <p class="MsoNormal"><span lang="EN-US" style="mso-hansi-m"> </span></p> <p class="MsoNormal" align="center"><b><span style="mso-font-kerning:0pt">表<span lang="EN-US">2</span>：《铁路旅客运输服务质量 第<span lang="EN-US">2</span>部分：服务过程》量化指标<span lang="EN-US"><o:p></o:p></span></span></b></p> <p class="MsoNormal"><span lang="EN-US" style="mso-hansi-m"> </span></p> <table class="2" border="1" cellspacing="0" cellpadding="0" width="0" style="width: 80%;margin: auto;border-collapse: collapse;mso-table-layout-alt:fixed;border:none;mso-border-alt:solid windowtext .5pt; mso-yfti-tbllook:1184;mso-padding-alt:0cm 5.4pt 0cm 5.4pt"> <tbody> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><b><span style="mso-bidi-font-size:10.5pt; ">指标项<span lang="EN-US"><o:p></o:p></span></span></b></p></td> <td width="82" valign="top" style="width:61.4pt;border:solid windowtext 1.0pt; border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><b><span style="mso-bidi-font-size:10.5pt; ">指标值<span lang="EN-US"><o:p></o:p></span></span></b></p></td> <td width="82" valign="top" style="width:61.4pt;border:solid windowtext 1.0pt; border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><b><span style="mso-bidi-font-size:10.5pt; ">条款号<span lang="EN-US"><o:p></o:p></span></span></b></p></td> <td width="285" valign="top" style="width:213.45pt;border:solid windowtext 1.0pt; border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal" style="text-indent:21.1pt;mso-char-indent-count:2.0; layout-grid-mode:char;mso-layout-grid-align:none"><b><span style="mso-bidi-font-size:10.5pt; m">正文条文<span lang="EN-US"><o:p></o:p></span></span></b></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">一般视频监控录像保存时限<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">15d<o:p></o:p></span></p></td> <td width="82" rowspan="2" valign="top" style="width:61.4pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">4.1 c</span><span style="mso-bidi-font-size: 10.5pt;">）<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="285" rowspan="2" valign="top" style="width:213.45pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">视频监控系统覆盖各个服务区域，应具备提供实时图像和自动录像功能，一般区域录像资料留存时间不少于<span lang="EN-US">15d</span>，进站口、出站口、候车室、售票厅等重点目标区域录像资料保存时间不少于<span lang="EN-US">90d</span>；<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-mso-font-kerning:0pt">重点目标区域视频监控录像保存时限</span><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m"><o:p></o:p></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">90d<o:p></o:p></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">车站广场停车场无障碍车位最低比例<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">0.5%<o:p></o:p></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">4.2.2.2<o:p></o:p></span></p></td> <td width="285" valign="top" style="width:213.45pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">车站广场区域应设有停车场，停车场宜按照车辆用途分类分区，停车位及开放的车辆进出口与车辆流量相适应，无障碍车位数量不应少于停车位数量的<span lang="EN-US">0.5%</span>，应规划临时停车位。<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">有空调候车室冬季温度<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">18</span><span style="mso-bidi-font-size: 10.5pt;">℃～<span lang="EN-US">20</span>℃<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" rowspan="4" valign="top" style="width:61.4pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">4.2.3.1<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">b</span><span style="mso-bidi-font-size: 10.5pt;">）<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="285" rowspan="4" valign="top" style="width:213.45pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">有空调的服务区域冬季室内温度<span lang="EN-US">18</span>℃～<span lang="EN-US">20</span>℃、夏季<span lang="EN-US">26</span>℃～<span lang="EN-US">28</span>℃，无空调的服务区域室内温度冬季不低于<span lang="EN-US">14</span>℃，夏季超过<span lang="EN-US">28</span>℃应使用电风扇；<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">有空调候车室夏季温度<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">26</span><span style="mso-bidi-font-size: 10.5pt;">℃～<span lang="EN-US">28</span>℃<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">无空调候车室冬季温度限值<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">不低于<span lang="EN-US">14</span>℃<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">无空调候车室使用电扇夏季温度限制<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">超过<span lang="EN-US">28</span>℃<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">灯具擦拭频次<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">最少<span lang="EN-US">2</span>次<span lang="EN-US">/</span>年<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" rowspan="4" valign="top" style="width:61.4pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">4.2.3.1<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">c</span><span style="mso-bidi-font-size: 10.5pt;">）<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="285" rowspan="4" valign="top" style="width:213.45pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">各服务区域有充足的照明，灯具最少擦拭次数为<span lang="EN-US">2</span>次<span lang="EN-US">/</span>年，并符合：<span lang="EN-US"><o:p></o:p></span></span></p> <p class="MsoNormal" style="margin-left:0cm;text-indent:21.0pt;mso-char-indent-count: 2.0;mso-pagination:widow-orphan;mso-list:l0 level1 lfo1;layout-grid-mode: char;mso-layout-grid-align:none"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-mso-font-kerning:0pt">1)<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new=""> </span></span><span style="mso-bidi-font-size:10.5pt; mso-bidi-mso-font-kerning:0pt">候车区（厅、室）、通道、扶梯、集散厅照度不应低于<span lang="EN-US">150lx</span>；<span lang="EN-US"><o:p></o:p></span></span></p> <p class="MsoNormal" style="margin-left:0cm;text-indent:21.0pt;mso-char-indent-count: 2.0;mso-pagination:widow-orphan;mso-list:l0 level1 lfo1;layout-grid-mode: char;mso-layout-grid-align:none"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-mso-font-kerning:0pt">2)<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new=""> </span></span><span style="mso-bidi-font-size:10.5pt; mso-bidi-mso-font-kerning:0pt">售票厅、检票处、问讯处照度不应低于<span lang="EN-US">200lx</span>；<span lang="EN-US"><o:p></o:p></span></span></p> <p class="MsoNormal" style="margin-left:0cm;text-indent:21.0pt;mso-char-indent-count: 2.0;mso-pagination:widow-orphan;mso-list:l0 level1 lfo1;layout-grid-mode: char;mso-layout-grid-align:none"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-mso-font-kerning:0pt">3)<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new=""> </span></span><span style="mso-bidi-font-size:10.5pt; mso-bidi-mso-font-kerning:0pt">贵宾室、行李托运处、安全检查区域照度不应低于<span lang="EN-US">300lx</span>。<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">候车区（厅、室）、通道、扶梯、集散厅照度<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">不应低于<span lang="EN-US">150lx<o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">售票厅、检票处、问讯处照度<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">不应低于<span lang="EN-US">200lx<o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">贵宾室、行李托运处、安全检查区域照度<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">不应低于<span lang="EN-US">300lx<o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">公共区域噪声限值<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">70dB</span><span style="mso-bidi-font-size: 10.5pt;">（<span lang="EN-US">A</span>）<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" rowspan="3" valign="top" style="width:61.4pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">4.2.3.1<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">e</span><span style="mso-bidi-font-size: 10.5pt;">）<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="285" rowspan="3" valign="top" style="width:213.45pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">广告、商业设施设备应统一规划，与周围环境协调，位置合理，不应影响引导标志、安全标志和站房应有的服务功能，公共区域噪声不应高于<span lang="EN-US">70dB</span>（<span lang="EN-US">A</span>），多媒体广告亮度不应大于附近电子引导标志，多媒体广告宜静音，如有声音，音量不应高于<span lang="EN-US">30dB(A)</span>。<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">多媒体广告音量限值<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">30dB</span><span style="mso-bidi-font-size: 10.5pt;">（<span lang="EN-US">A</span>）<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">多媒体广告亮度<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">不应大于附近电子引导标志<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">人工售票窗口日常旅客排队人数限值<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">20</span><span style="mso-bidi-font-size: 10.5pt;">人<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" rowspan="2" valign="top" style="width:61.4pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">4.2.3.3<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">b</span><span style="mso-bidi-font-size: 10.5pt;">）、<span lang="EN-US">c</span>）<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="285" rowspan="2" valign="top" style="width:213.45pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">应有人工服务窗口并符合：<span lang="EN-US"><o:p></o:p></span></span></p> <p class="MsoNormal" style="margin-left:0cm;text-indent:21.0pt;mso-char-indent-count: 2.0;mso-pagination:widow-orphan;mso-list:l1 level1 lfo2;layout-grid-mode: char;mso-layout-grid-align:none"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-mso-font-kerning:0pt">1)<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new=""> </span></span><span style="mso-bidi-font-size:10.5pt; mso-bidi-mso-font-kerning:0pt">根据购取票客流开设售票窗口，日常旅客排队不超过<span lang="EN-US">20</span>人；<span lang="EN-US"><o:p></o:p></span></span></p> <p class="MsoNormal" style="margin-left:0cm;text-indent:21.0pt;mso-char-indent-count: 2.0;mso-pagination:widow-orphan;mso-list:l1 level1 lfo2;layout-grid-mode: char;mso-layout-grid-align:none"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-mso-font-kerning:0pt">2)<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new=""> </span></span><span style="mso-bidi-font-size:10.5pt; mso-bidi-mso-font-kerning:0pt">应使用双面显示屏幕，实时同步显示售票员操作的售票信息；<span lang="EN-US"><o:p></o:p></span></span></p> <p class="MsoNormal" style="margin-left:0cm;text-indent:21.0pt;mso-char-indent-count: 2.0;mso-pagination:widow-orphan;mso-list:l1 level1 lfo2;layout-grid-mode: char;mso-layout-grid-align:none"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-mso-font-kerning:0pt">3)<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: " times="" new=""> </span></span><span style="mso-bidi-font-size:10.5pt; mso-bidi-mso-font-kerning:0pt">宜有为重点旅客提供优先服务的窗口。<span lang="EN-US"><o:p></o:p></span></span></p> <p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">应根据客流配置自动售<span lang="EN-US">/</span>取票机，日常旅客排队不超过<span lang="EN-US">10</span>人。<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">自动售<span lang="EN-US">/</span>取票机日常旅客排队人数限值<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">10</span><span style="mso-bidi-font-size: 10.5pt;">人<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">候车厅候车面积限值<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">大于<span lang="EN-US">1.0m<sup>2</sup><o:p></o:p></span></span></p></td> <td width="82" rowspan="2" valign="top" style="width:61.4pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">4.2.3.4<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">b</span><span style="mso-bidi-font-size: 10.5pt;">）<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="285" rowspan="2" valign="top" style="width:213.45pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">配置与候车面积相适应的候车座椅，每位旅客候车面积宜大于<span lang="EN-US">1.0m<sup>2</sup></span>，座椅的排列方向应有利于旅客通向进站检票口，座椅间走道净宽不应小于<span lang="EN-US">1.3m</span>；<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">候车区座椅走道净宽不应小于<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">1.3m<o:p></o:p></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">无障碍检票通道净宽<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">不小于<span lang="EN-US">0.90m<o:p></o:p></span></span></p></td> <td width="82" rowspan="2" valign="top" style="width:61.4pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">4.2.3.5<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">c</span><span style="mso-bidi-font-size: 10.5pt;">）<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="285" rowspan="2" valign="top" style="width:213.45pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">应设有净宽不小于<span lang="EN-US">0.90m</span>的检票通道，检票口栏杆内、外侧<span lang="EN-US">1.80m</span>范围内地面应平整；<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">检票口栏杆内外地面平整范围<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">1.80m<o:p></o:p></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">站台照度<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">不低于<span lang="EN-US">75lx<o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">4.2.4.1<o:p></o:p></span></p></td> <td width="285" valign="top" style="width:213.45pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">天桥、地下通道采用坡道时应有防滑措施，天桥、地下通道内应设置进、出站通道电子显示屏或信息板，站台照度不低于<span lang="EN-US">75lx</span>。</span><span lang="EN-GB" style="mso-bidi-font-size: 10.5pt;mso-bidi-mso-ansi-language:EN-GB"><o:p></o:p></span></p></td> </tr> <tr> <td width="105" rowspan="2" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">安全警戒线<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">不小于<span lang="EN-US">1.0m</span>处<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" rowspan="2" valign="top" style="width:61.4pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">4.2.4.2<o:p></o:p></span></p></td> <td width="285" rowspan="2" valign="top" style="width:213.45pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">a</span><span style="mso-bidi-font-size: 10.5pt;">）旅客列车停靠的站台应在全长范围内，距离站台边缘不小于<span lang="EN-US">1.0m</span>处，设置宽度为<span lang="EN-US">0.10m</span>的安全警戒线<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">宽度<span lang="EN-US">0.10m<o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">屏蔽门<span lang="EN-US">/</span>安全门<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">1.25m<o:p></o:p></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">4.2.4.2<o:p></o:p></span></p></td> <td width="285" valign="top" style="width:213.45pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">d</span><span style="mso-bidi-font-size: 10.5pt;">）<span lang="EN-US">1.25m</span>高站台宜设有屏蔽门<span lang="EN-US">/</span>安全门，站台两端应设置防护设施设备<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">有空调列车冬季温度<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">18</span><span style="mso-bidi-font-size: 10.5pt;">℃～<span lang="EN-US">20</span>℃<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" rowspan="4" valign="top" style="width:61.4pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">4.3.2<o:p></o:p></span></p></td> <td width="285" rowspan="4" valign="top" style="width:213.45pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">有空调的列车车内温度冬季应为<span lang="EN-US">18</span>℃～<span lang="EN-US">20</span>℃、夏季应为<span lang="EN-US">26</span>℃～<span lang="EN-US">28</span>℃，无空调的列车车内温度冬季不应低于<span lang="EN-US">14</span>℃，夏季超过<span lang="EN-US">28</span>℃应使用电风扇；<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">有空调列车夏季温度<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">26</span><span style="mso-bidi-font-size: 10.5pt;">℃～<span lang="EN-US">28</span>℃<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">无空调列车冬季温度限值<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">不低于<span lang="EN-US">14</span>℃<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">无空调列车使用电扇夏季温度限制<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">超过<span lang="EN-US">28</span>℃<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">列车车厢客室照明<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">不低于<span lang="EN-US">75lx<o:p></o:p></span></span></p></td> <td width="82" rowspan="3" valign="top" style="width:61.4pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">4.3.3<o:p></o:p></span></p></td> <td width="285" rowspan="3" valign="top" style="width:213.45pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">列车内应有充足的照明并配备应急照明设施设备，车厢客室内非夜间运行照明照度不低于<span lang="EN-US">75lx</span>，餐车供应时不低于<span lang="EN-US">100lx</span>，厕所不低于<span lang="EN-US">50lx</span>。<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">列车餐车照明<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">不低于<span lang="EN-US">100lx<o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">列车厕所照明<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">不低于<span lang="EN-US">50lx<o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">列车广告音量<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">不应高于<span lang="EN-US">30dB</span>（<span lang="EN-US">A</span>）<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">4.3.7<o:p></o:p></span></p></td> <td width="285" valign="top" style="width:213.45pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">多媒体广告宜静音，如有声音，音量不应高于<span lang="EN-US">30dB</span>（<span lang="EN-US">A</span>）<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">日常安检等候<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">不超过<span lang="EN-US">5min<o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">5.3.1<o:p></o:p></span></p></td> <td width="285" valign="top" style="width:213.45pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">车站实名查验、安全检查开放的通道数量应与旅客发送量相适应，日常旅客等候不超过<span lang="EN-US">5min</span>。<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">限制携带物品保管<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">不超过<span lang="EN-US">3d<o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">5.3.4<o:p></o:p></span></p></td> <td width="285" valign="top" style="width:213.45pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">铁路运输企业应提供限制携带物品的保管服务，免费保管期限不超过<span lang="EN-US">3d</span>。<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">行李保管<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">不少于<span lang="EN-US">3d<o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">5.6.5<o:p></o:p></span></p></td> <td width="285" valign="top" style="width:213.45pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">行李到站后，铁路运输企业应及时通知收货人领取，并提供不少于<span lang="EN-US">3d</span>免费保管服务。<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" rowspan="3" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">未采用集便装置的列车锁闭厕所<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">3min</span><span style="mso-bidi-font-size: 10.5pt;">以上<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" rowspan="3" valign="top" style="width:61.4pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">5.7.6<o:p></o:p></span></p></td> <td width="285" rowspan="3" valign="top" style="width:213.45pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">未采用集便装置的列车渡海以及运行在市区、长大隧道、大桥和站停<span lang="EN-US">3min</span>以上的停车站应锁闭厕所；中途停车站提前<span lang="EN-US">5min</span>、终到站提前<span lang="EN-US">10min</span>锁闭厕所。<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">提前<span lang="EN-US">5min<o:p></o:p></span></span></p></td> </tr> <tr> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">提前<span lang="EN-US">10min<o:p></o:p></span></span></p></td> </tr> <tr> <td width="105" rowspan="3" valign="top" style="width:78.55pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">餐饮服务<span lang="EN-US"><o:p></o:p></span></span></p></td> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">6h<o:p></o:p></span></p></td> <td width="82" rowspan="3" valign="top" style="width:61.4pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">5.7.7<o:p></o:p></span></p></td> <td width="285" rowspan="3" valign="top" style="width:213.45pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-hansi-m">全程运行时间超过<span lang="EN-US">6h</span>，且包括一次正餐时段（<span lang="EN-US">11</span>：<span lang="EN-US">00-13</span>：<span lang="EN-US">00</span>、<span lang="EN-US">18</span>：<span lang="EN-US">00-20</span>：<span lang="EN-US">00</span>）的列车，应提供餐饮服务。<span lang="EN-US"><o:p></o:p></span></span></p></td> </tr> <tr> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">11:00 -13:00<o:p></o:p></span></p></td> </tr> <tr> <td width="82" valign="top" style="width:61.4pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt 0cm 5.4pt"><p class="MsoNormal"><span lang="EN-US" style="mso-bidi-font-size:10.5pt;mso-hansi-m">18:00 -20:00<o:p></o:p></span></p></td> </tr> </tbody> </table></div> <div> <b> 4．新标准相比2010版内容做了哪些重大调整？</b></div> <div> （1）标准适用范围的调整</div> <div> 《铁路旅客运输服务质量 第1部分：车站》（GB/T 25341.1-2010）和《铁路旅客运输服务质量 第2部分：列车》（GB/T 25341.2-2010）的适用范围均为“适用于国家铁路、地方铁路、合资铁路”。修订后的《铁路旅客运输服务质量 第1部分：总则》（GB/T 25341.1-2019）和《铁路旅客运输服务质量 第2部分：服务过程》（GB/T 25341.2-2019）的适用范围为“适用于提供铁路旅客运输服务的组织和人员。随旅客列车运输的包裹有关要求可参照本部分的规定。”因此标准的适用主体包括国铁集团、地方铁路公司等铁路运输企业，也包括负责车站站前广场的地方政府部门管委会，还有提供保洁服务、搬运服务、行李寄存服务的私营公司。标准针对铁路旅客和旅客行李的运输，随旅客列车运输的包裹的相关规定可参照执行。</div> <div> （2）标准框架结构的调整</div> <div> 《铁路旅客运输服务质量 第1部分：车站》（GB/T 25341.1-2010）共12章，包括范围、规范性引用文件、术语和定义、总则、安全、设备设施、环境卫生、服务、售票、候车乘降、饮食供应、行包运输。《铁路旅客运输服务质量 第2部分：列车》（GB/T 25341.2-2010）共9章，包括范围、规范性引用文件、术语和定义、总则、安全、设备设施、环境卫生、服务、饮食供应。</div> <div> 按照服务标准的十二要素，修订后的《铁路旅客运输服务质量 第1部分：总则》（GB/T 25341.1-2019）共9章，包括范围、规范性引用文件、术语和定义、基本要求、服务管理、服务合同、服务过程、服务沟通、服务评价与改进。按照完整的铁路旅客运输服务链，修订后的《铁路旅客运输服务质量 第2部分：服务过程》（GB/T 25341.2-2019）共6章，包括范围、规范性引用文件、术语和定义、服务环境和设施设备、服务环节、应急和补救服务。</div> <div> （3）主要服务质量要求变化</div> <div> 第一，综合运用舆情分析法和利益相关者分析法，增加了铁路旅客运输服务质量的基本要求，包括安全、正点、可及、便捷、舒适、绿色六个方面的内容，从而提升铁路旅客运输服务满意度。</div> <div> 第二，针对铁路旅客运输便捷换乘的需求和实际运营情况，增加了“车站主要出入口与城市公共交通站点换乘距离宜不大于300m”的指标要求，满足旅客快速换乘的需求。并提出“宜配备具有双向自动检票功能的检票设施设备”的要求，以实现铁路运输与城市公共交通运输方式间的无缝换乘。</div> <div> 第三，针对铁路旅客运输服务的技术发展和硬件设施提升，依据《反恐怖法》等法律法规，增加了视频监控系统要求“视频监控系统覆盖各个服务区域，应具备提供实时图像和自动录像功能，一般区域录像资料留存时间不少于15天，进站口、出站口、候车室、售票厅等重点目标区域录像资料保存时间不少于90天”，为保护旅客人身财产安全、保障车站正常运营秩序提供技术支撑。</div> <div> 第四，针对当前列车晚点运行、车站设施设备故障等非正常情况，增加了应急和补救服务要求“铁路运输企业应制定突发客流、恶劣天气及设施设备故障等非正常情况的应急预案，定期组织培训演练”，同时要求“列车非正常运行时，铁路运输企业应及时、准确发布信息，尽快采取措施，恢复正常秩序。条件允许情况下，为旅客提供通风、照明、卫生良好的休息等候环境”，有效提高铁路运输企业应对突发事件的应急处置能力，确保在非正常情况下为铁路旅客提供良好的服务。</div> <div> 第五，针对当前车站和列车多媒体广告设置较多，有时影响车站和列车正常工作秩序的情况，增加了多媒体广告限制的相关要求“广告、商业设施应统一规划，与周围环境协调，位置合理，不应影响引导标志、安全标志和站房应有的服务功能，多媒体广告亮度不应大于附近电子引导标志”。依据《社会生活环境噪声排放标准》（GB 22337-2008），增加了车站候车区和列车上的多媒体广告要求“多媒体广告宜静音，如有声音，音量不应高于30dB(A)”，从感观上减少多媒体广告对铁路旅客运输服务过程的干扰，提高旅客的舒适性和出行体验。</div></div><input type="hidden" name="attUrl" id="attUrl" value=""><input type="hidden" name="picUrl" id="picUrl" value=""><input type="hidden" name="forurl" id="forurl" value="https://www.nra.gov.cn/xxgk/gkml/ztjg/bzgf/bzjd/202010/gjtlj.shtml"><meta name="ContentEnd"><!--ZJEG_RSS.content.end--><!--<$[信息内容]>end-->
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